A Day in the Life of a Cancer Center Receptionist

Zyiesha Carter is a patient access representative at the Gayle and Tom Benson Cancer Center. She views her job as more than a receptionist; she greets people as if they were family.

In this "Day in the Life'' video series, Carter describes her work and how she admires the patients who walk through the doors of the cancer center.

"People are so resilient,'' she said. "Thought you know that they are going through a lot."

Carter said, 'You very seldom hear a complaint. Sometimes you can see the pain in their faces. But, they still smile."

In 2020, the opening of the newly expanded Gayle and Tom Benson Cancer Center will continue to bring innovations to the fight against cancer, close to home. The addition will double the size of the Cancer Center, increasing capacity to offer more high-quality cancer services and advanced clinical research making it one of the leading comprehensive destinations for cancer care across a multi-state region.

The new building will add 100,000 square feet over five floors, but the expansion offers more than just extra space. It reinforces Ochsner’s commitment to collaborative, patient-centered care using the latest technology, innovative treatments and a compassionate, holistic approach.

The Cancer Center will add more than 26 personalized and semi-private patient chemo infusion stations against the beautiful, relaxing backdrop of the Mississippi River, as well as dedicated infusion and clinic spaces for bone marrow transplant patients. The Lieselotte Tansey Breast Center, currently located across Jefferson Highway, will move to the Benson Cancer Center to further integrate the multidisciplinary treatment approach.