You’re probably spending a lot of time at home due to COVID-19. You’ve likely fallen out of your normal routines, including your preventative care appointments that are typically handled by a primary care physician. You might have had a routine exam or follow-up appointment that was postponed or cancelled due to coronavirus concerns. The good news is that you can keep up with your health and stay on track with your preventative care appointments with Ochsner Health.
We may be able to move your visit to a secure video appointment with your provider using MyOchsner. In certain circumstances, an in-person clinic visit is necessary. In-person visits will vary by your location. Be sure to call ahead to see what your options are. Keep reading to learn more.
How To Book An Appointment
Current patients can book an appointment with their provider through MyOchsner.
New Patients can follow one of these steps to get started:
- Click here to get register or contact MyOchsner@ochsner.org.
- Contact MyOchsner Patient Support: 1-877-339-2637
- Call ahead. Click here to connect to Ochsner locations near you.
- Write down three health goals that are important. Bring these goals to your appointment.
- Once you have these goals, set up an online appointment with your primary care provider.
Get The Most Out Of Your Video Visit
When preparing for your primary care appointment, follow these tips to get the most out of your visit:
Virtual visits work best for common conditions that can easily be identified and examined using your phone, tablet or computer camera and a few simple, at-home diagnostic tools, such as a thermometer. These may include:
- Common cold or allergies
- Ear infection
- Stomach aches
- Pink eye
- Urinary tract infections
- Behavioral health and mental well-being
- Medication adjustments or general health questions
To set up a virtual visit with MyOchsner you’ll need:
- A mobile phone or tablet with iOS or Android operating system
- A front-facing camera
- The MyChart app installed and Ochsner Health selected as your healthcare provider
- You can find the MyChart app in the App Store (iPhone) and Google Play Store (Android).
In-Office Visits During COVID-19
In-office visits can be used to examine more complex issues that need further diagnostic testing. These may include:
- Bone, joint and muscular pain
- Neurological disorders
- Diagnostic lab testing
- Advanced care for chronic conditions
- Necessary preventative procedures, such as annual exams, colonoscopies, Pap smears, prostate exams or mammograms
In addition to our existing ongoing safety procedures, we’ve added new measures to help keep you well. In order to ensure a clean, safe environment for patients, here are four safety measures you can expect during your next doctor’s visit.
Social Distancing - Patients will maintain at least a 6-foot distance between each other when checking in and in the waiting room. To practice social distancing, chairs and tables will be spaced out, acrylic shields will be placed over registration desks and there will be directions labeled via signs and on the floors to signify proper distances. Our staff will also practice social distancing unless closer contact is necessary for patient care.
Masks and Temperature Checks - When you enter a facility, you will participate in a mandatory temperature check as well as be given a mask to wear over your nose and mouth. Wearing the mask will help ensure your safety as well as others’ by limiting exposure of respiratory droplets, the means by which the virus spreads. If your temperature exceeds 100.4 degrees Fahrenheit, you will be sent home and asked to reschedule your appointment.
Additional Hand Sanitizer Available – Ochsner has automatic hand sanitizer stations around all our facilities. We have increased the number of available stations. We encourage you to use these touchless stations before your visit, after meeting with your provider, after touching yourself or others, after using the restroom, before and after eating or drinking or after touching objects such as elevator buttons, pens or handrails.
Regularly Cleaning All Public Areas - While our staff is always diligent about cleaning our facilities, we have increased the number of times a day that our staff cleans all public areas. Maintaining a clean environment is highly important to the health and well-being of our patients and staff.
The information in this blog post is accurate at the time of publication. However, as the situation surrounding COVID-19 continues to change, it's possible that information has changed since being published. While Ochsner Health is trying to keep our blog posts as up-to-date as possible, we also encourage readers to stay informed on news and recommendations by using the CDC website.