As we control the spread of COVID-19, routine doctor’s visits will begin to be rescheduled. Our women’s services departments are setting in place new measures to ensure you feel safe and comfortable visiting your doctor. Here are a few things you can expect when scheduling your appointments.
Safety measures at our hospitals
In addition to our existing ongoing safety procedures, we’ve added new measures to help keep you well. In order to ensure a clean, safe environment for patients, here are some things you can expect at your next doctor’s visit.
- Social distancing – To practice social distancing, chairs and tables will be spaced out, acrylic shields will be placed over registration desks and there will be directions labeled via signs and on the floors to signify proper distances. Our staff will also practice social distancing unless it is necessary to come in closer contact for patient care.
- Masks and temperature checks on arrival – When you enter a facility, you will participate in a mandatory temperature check as well as be given a mask to wear over your nose and mouth.
- Additional hand sanitizer available – To better accommodate the influx in hand sanitizer use by our patients and staff, we have increased the number of available stations. We encourage you to use these touchless stations before your visit, after meeting with your provider, after touching yourself or others, after using the restroom, before and after eating or drinking or after touching objects such as elevator buttons, pens or handrails.
- Regularly cleaning all public areas – While our staff is always diligent about cleaning our facilities, we have increased the number of times a day that our staff cleans all public areas. We are also undergoing facility improvements such as replacing worn-out furniture, repainting walls, replacing carpet, fixing torn or damaged wallpaper and ceiling tiles and removing outdated signage. If you believe an area is not up to the highest cleaning standards, please direct your feedback to the nearest information desk staff member to handle accordingly.
Scheduling your annual visits
Beginning Tuesday, May 5, patients will be able to start rescheduling their annual appointments, such as mammograms and your annual gynecological appointments. These appointments can be made through your MyOchsner account. If you do not have a MyOchsner account, you can set one up or you can call 1-866-624-7637 during normal office hours to set up an appointment. To see the location of doctors, head over to our find a doctor page and narrow your search by specialty and location.
Virtual visit appointments
For patients with scheduled appointments in the next couple of months, a member of our team will be reaching out to you to see if your appointment qualifies for a virtual visit. We’re making individual recommendations about the appropriate steps to take. While some critical care will proceed as planned or be temporarily postponed, some care will be moved to virtual visits through MyOchsner.
During a virtual visit, you and your provider will meet using video on a phone, iPad, tablet or laptop. Your provider can answer any questions you have, address your healthcare needs and adjust your medications, if needed. To learn more about how to complete a virtual visit please visit: ochsner.org/MyChart-virtual-visit.
As we attempt to limit exposures of our patients and staff to the coronavirus, during this interim period you may see a different member of our care team. As always, our providers share your single medical record and fully understand your medical history.
Labor and delivery visitor policy
For the safety of our patients, your loved ones, our employees and our community, we are following the state of Louisiana Office of Public Health requirement to limit potential exposure of COVID-19 to patients. We currently have a zero-visitor policy with limited exceptions. Only under the conditions below are visitors allowed to see patients.
- Essential visitors include laboring moms who may have one visitor. This visitor can be a spouse/partner, a relative or a friend. In addition to one visitor, Doulas are allowed and are considered part of your medical team. Patients are limited to one essential visitor per day. All essential visitors will be screened through temperature checks and appropriate questioning.
Now and always, your healthy is our priority. To get real-time updates on Ochsner’s visitor policy, appointments, closures and other service changes visit ochsner.org/coronavirus.